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Our Principles

Our Vision is supported by these principles. Each one is connected to various projects or initiatives. (Click the titles to see related components.)

Student and Faculty focus

We maintain a focus on students and faculty members as our primary constituents.  We dedicate the majority of our time, resources, and initiatives to their support.

Self-service

We develop tools for students and faculty members so they can access needed information at their convenience.

Partnership

We partner with other offices to support the larger mission of the College.  Coordination and collaboration with the other offices permits greater institutional support for initiatives which positively affect faculty members and students.

Shared accountability

We recognize that we are part of a larger community. We are the experts in our area, and respect other offices’ expertise and responsibilities. We also respect our students and their responsibility to be accountable for their administrative obligations. 

Continuous improvement

We revisit our processes continually, introduce new applications to remain up-to-date with current issues, and adapt to new technologies as required to better serve faculty members and students.

 

 

Student and Faculty Focus components:

• Categorization, assignment and assessment of incoming communication
• Addition of major requirements to the DartWorks degree audit
• Expansion of Preferred/Chosen name and gender option in Banner
• Continuation of individualized research support for Faculty members

Self-service components:

• Banner 9 upgrade
  • Student/Faculty/Administrator Landing Pages restructured
  • DegreeWorks 5.0 Upgrade
• Student Data Warehouse
  • Developed Department and Program individualized dashboards with data most frequently requested from the Registrar
  • Development of similar dashboards for the Associate Deans in progress
• Designed a tool so that Departments and Programs could add Instructor Permission to their courses independently instead of contacting the Registrar

Partnership components:

• Training
  • Provided comprehensive group training program in December for academic Departments and Programs
  • Developed online training Guides and continued to provide academic Departments and Programs with ad hoc individualized support throughout the year
  • Hired student interns as technical trainers to provide Departments and Programs one-on-one training as required
  • Trained Associate Dean’s assistants and Finance Center staff on an as-needed basis
• Major participant in the implementation of the new EMS campus-wide room scheduling system now used for classroom scheduling
• General Education Implementation
  • Assisted the Committee on Instruction in their decision-making process as they refined the newly voted requirements
  • Ongoing partnership with ITS as we implement these changes for future classes and incorporate them into Banner 9
• Partner with all academic departments/programs, Associate Deans, Faculty Committees and Dean of Faculty Office throughout the year:
  • Production of the ORC/Catalog each year
  • Development of the Timetable of Classes each term
  • Administration of elections to Faculty committees
  • Changes to department/program name and/or major
  • Renumbering of courses and other curricular changes
  • Support to the Committee on Instruction

Shared accountability components:

• Information Technology Services – majority of our systems supported by ITS; both support of existing systems and new initiatives require close collaboration and specialized expertise
• National Student Clearinghouse – partner with Financial Aid and the Professional Schools as the Registrar's Office reports all schools' enrollment accurately to remain in compliance with Federal law
• Veterans benefit certification – partner with Student Financial Services and Graduate School as the Registrar’s Office provides VA benefit certification for all Arts and Sciences
• Graduation – partner with all academic departments/programs, Dean of the College, Dean of Faculty, Undergraduate Deans, Physical Education department, Committee on Instruction
• Online course approval system - DCARS
  
  • Project implementation has begun to improve process for cross-listed courses
• Course assessment – partner with Graduate School and Thayer as the Registrar’s Office supports the online course assessment process which includes reporting and support from the data warehouse

Continuous Improvement components:

• Registrar’s Office procedures are documented, accessed easily from a shared-drive, and staff are cross-trained.
• Standardization of communication:
  • Developed project management system to manage our multiple technical projects
  • Tracked and prioritized incoming email to improve our response time
• Transcript order system upgraded with project to outsource paper transcripts which will allow more staff time for improved service to faculty members and students
• Redefined internal office teams intended to address specific issues and tasks
• Communications team developed Office Style Manual to improve writing skills and standardize language
• Majors are being entered into DartWorks so that students and advisors may view students’ progress towards degree completion in full.  Previously only general education requirements were viewable.