Service and Production Data

Production Activity

"Production" activities are those that are required in the usual academic cycle.  Additional time is spent on "projects," and "service" which are described in the next section.  Below are representations of our main functions and some general measurements of time spent on production.

We focus approximately ½ of our production activity on student and faculty communications and processing of student data, and ½ of our production time on internal records and system management.

While we are busy year-round:

• Spring Term has the largest number of production items
• The months that have the most production items are May, June, and September. (This is as expected, with graduation, two course elections, deadlines for major declaration and initial D-Plan selection in the spring, and the arrival of new students and the start of the academic year in the fall.)

• Addressed over 31,000 inquiries in total from constituents via emails (78%), phone calls (7%), and walk-in service (15%)
• May is the busiest month for total inquiries (approximately 3,900) as we lead up to graduation in early June
• May is also the busiest month for walk-in service (over 900) this year, a change from prior years where September had the highest walk-in traffic

 

In the past year, we addressed approximately 25,000 inquiries directed to our primary email account (registrar@dartmouth.edu), up from about 20,000 in 2016-17. This total does not, however, include the many emails sent directly to staff members' personal accounts. Below is a chart that breaks down the emails received by category.

 

*The analysis of topic categories is based on an estimated percentage of total emails and a best-fit determination of topic as some inquires may fall in multiple categories.
**Miscellaneous includes the following categories: Access & Security, Degree Audit, Course Assessment, Curriculum & Policy, Final Exams, General Questions, Major/Minor Declaration, Reporting & Institutional Research, Transfer/Exchange/Pre-Matric, and VA Benefits.