Service and Production Data

Production Activity

"Production" activities are those that are required in the usual academic cycle.  Additional time is spent on "projects," and "service" which are described in the next section.  Below are representations of our main functions and some general measurements of time spent on production.

We focus approximately ½ of our production activity on student and faculty communications and processing of student data, and ½ of our production time on internal records and system management.

While we are busy year-round:

• Spring Term has the largest number of production items
• The months that have the most production items are May, June, and September. (This year, with the worldwide pandemic hitting spring term, service and production was even higher spring term.)

• Addressed over 36,000 inquiries in total from constituents via emails (83%), phone calls (8%), and walk-in service (9%)
• March was the busiest month for total inquiries (approximately 4,600) as we dealt with the unfolding global health crisis
• From March through June 2020 the Registrar’s Office experienced a 75% increase in overall inquires received

 

In the past year, we addressed approximately 31,000 inquiries directed to our primary email account (registrar@dartmouth.edu), up from about 25,000 in 2018-19. This total does not, however, include the many emails sent directly to staff members' personal accounts. Below is a chart that breaks down the emails received by category.

 

 

*The analysis of topic categories is based on an estimated percentage of total emails and a best-fit determination of topic as some inquires may fall in multiple categories.
**Miscellaneous includes the following categories: Access & Security, Degree Audit, Chosen Name, Course Assessment, Curriculum & Policy, Faculty Balloting, Final Exams, General Questions, Major/Minor Declaration, Reporting & Institutional Research, Transfer/Exchange/Pre-Matric, and VA Benefits.