Rental Vehicle Information

Announcement Regarding Enterprise Office Location Change

The West Lebanon Enterprise office at 1 Glen Road, West Lebanon, NH, 03784, has closed and was relocatd to: 197 NH-10, Croydon, NH, 03773, with operations beginning on January 30, 2025.
 
Key Details:
 
      • Last Day of Operation at Current Location: January 29, 2025 in West Lebanon NH.
          • New Location Address: 197 NH-10, Croydon, NH, 03773. 
          • Operating Hours at the New Location: Monday–Friday, 8 AM–5 PM (same as before).
          • New Branch Telephone Number: (603) 543-5916 (effective January 30, 2025).
          • WRJ Branch; indiviuals age 18-20 cannot rent 12 Passenger Vans & SUV rental (only those age is over age 21)
 
The services provided will continue to meet Dartmouth's needs via:
 
      • Delivery. 
      • Pickup service (scheduled in advance). 
      • Walk-in customers. 
 
Dartmouth rentals will also be supported through the Dartmouth/Enterprise Booking Portal, which remains operational for booking at any open Enterprise location.
 
Additionally, the White River Junction office will remain available as a local rental option, including offering local pickup service when scheduled 24 hours in advance. 
 
      • WRJ location Address: 60 Jasmin Ln, White River Junction, VT 05001. 
      • WRJ Operating Hours: Monday–Friday, 8 AM–5 PM.
      • WRJ Branch Telephone Number: (802) 280-9953
      • White River Junction will be able to handle a substantial increase in Dartmouth business, but renters need to reserve two days (48 hours) in advance for most vehicles and three days (72 hours) in advance for specialty vehicles (minivans, large SUVs, premium SUVs)
      • White River Junction does not handle large passenger vans; they will be handled by the Croydon, NH office
      • During peak periods (all Fall, graduation and reunions, parents’ weekends, etc.), renters are advised to reserve at least a week in advance
      • Please note that the Advance Transit Yellow and Brown routes serve the VA hospital/Enterprise White River Junction office from Hanover
It is recommended that you book reservations with as much advanced notice as possible, so that the quantity and types of vehicles needed can be made available. All reservations are subject to vehicle availability. Vehicles that show “unavailable” on the booking site are sold out. 

Rental Restriction White River Junction Branch indiviuals 18-20 year old rentals are  restricted to Economy, Compact, Midsize/Intermediate, Standard, Full-size vehicles, and Minivans. Large vans and all SUVs rentals are not available to those under-21 rentals from Enterprise.
Reservations should be made online. There are 3 options for booking a rental:
 
  • Dartmouth College Business Rentals-Corp Card ONSITE Payment Only
  • Renters who are using a corporate credit card to pay for the rental.
  • Credit card must be present at pick up and be issued to the person renting the vehicle. 
  • Dartmouth College Business Rentals-Corporate Card Pilot Only
  • Departments with approved student drivers only
  • The following are approved departments: Outdoor Program, Club Sports, Center for Social Impact.
  • Rental charges are billed to the credit card on file.
  • The credit card does not have to be presented at pick up.
  • Dartmouth College Business Rentals-Chart String Only
  • Rate, taxes, fees, and surcharges will be billed to Dartmouth College. 
  • WRJ branch 18-20 year old - NO SUV's and 12 passenger vans

 

Vehicle delivery to Dartmouth “A” Lot will be contained within the hours of 11am– 3pm Monday through Friday.
 
  • Location will schedule with renting group 48 hours in advance of the reservation date.
  • Deliveries requested outside of the 11am-3pm delivery window will be handled on a case-by-case basis.
 

Delivery and collection will be subject to a $50 delivery and $50 collection fee. 

  • Vehicles may be picked up and returned at our West Lebanon location with no additional fee.
  • Ride services are available Mon-Fri 8:30am-4:30pm at no additional charge for renters who would like to pick up/return at our office and need transportation locally. If you would like a ride please contact the local Enterprise location to schedule it with 48 hour notice. You may contact the location at 802-280-9953.
 
Rental agreements via email are not available for vehicles delivered to “A” lot. I hard copy rental agreement will be provided. 
 
  • To provide an electronic rental agreement our mobile tablet must be used to complete the rental transaction. “A” lot does not have the connectivity required for the tablet to operate, therefore a hard copy rental agreement must be completed at the location and delivered with the vehicle to “A” lot. 
 
Rental charges begin and end during business hours Mon-Fri 8am-5pm. 24 hours equals one day of rental. 
 
  • Saturday hours are not currently available. Enterprise will communicate to Dartmouth when a timeline to open on Saturdays becomes available. 
  • Vehicles should return with the same amount of fuel present at pickup/delivery. A refueling charge above market price is collected on vehicles returned without the proper amount of fuel.
 
Receipts are available online.
 
    • The renter’s last name and driver’s license number is required to obtain a receipt online.
    • Receipts can also be emailed by contacting the location at 603-298-0218.
    • Please allow 48 hours for receipts to become available for vehicles returned after hours at our location and/or vehicles returned to “A” lot.
 
If you have questions concerning operational procedures, please contact Kevin Kurz or Talia West via email. 

Emergency Contact

When picking up keys for vehicle rentals, drivers will be given contact information for emergencies. The information will state who to call for what purpose and describe the process used in an emergency, breakdown, and accident. In the case of an accident, Dartmouth's Department of Safety and Security should be contacted to report the accident and any injuries. The Department of Safety & Security can be reached at 603-646-4000.

 

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