Rental Vehicle Information

This policy update from Procurement Services details new operational information as of September 11, 2023.

It is recommended that you book reservations with as much advanced notice as possible, so that the quantity and types of vehicles needed can be made available. All reservations are subject to vehicle availability. Vehicles that show “unavailable” on the booking site are sold out. 

Reservations should be made online. There are 3 options for booking a rental:

• • Dartmouth College Business Rentals-Corp Card ONSITE Payment Only
    • Renters who are using a corporate credit card to pay for the rental.
    • Credit card must be present at pick up and be issued to the person renting the vehicle. 
  • Dartmouth College Business Rentals-Corporate Card Pilot Only
    • Departments with approved student drivers only
      • The following are approved departments: Outdoor Program, Club Sports, Center for Social Impact.
    • Rental charges are billed to the credit card on file.
    • The credit card does not have to be presented at pick up.
  • Dartmouth College Business Rentals-Chart String Only
    • Rate, taxes, fees, and surcharges will be billed to Dartmouth College. 

Vehicle delivery to Dartmouth “A” Lot will be contained within the hours of 11am– 3pm Monday through Friday.

• • Location will schedule with renting group 48 hours in advance of the reservation date.
  • Deliveries requested outside of the 11am-3pm delivery window will be handled on a case-by-case basis.
  • The delivery window is necessary to ensure that Enterprise employees are available to assist customers during their peak volume hours at the West Lebanon location. 
  • A vehicle may be rented onsite at 1 Glen Rd. West Lebanon, NH anytime Mon-Fri 8am-5pm.

Delivery and collection will be subject to a $50 delivery and $50 collection fee. 

• • Vehicles may be picked up and returned at our West Lebanon location with no additional fee.
  • There is a free bus service option through Advanced Transit.  The orange route runs from Dartmouth to Enterprise in West Lebanon. Click on this link  Orange – Advance Transit for more info.
  • Ride services are available Mon-Fri 8:30am-4:30pm at no additional charge for renters who would like to pick up/return at our office and need transportation locally. If you would like a ride please contact the local Enterprise location to schedule it. You may contact the location at 603-298-0218.

Rental agreements via email are not available for vehicles delivered to “A” lot. I hard copy rental agreement will be provided. 

• • To provide an electronic rental agreement our mobile tablet must be used to complete the rental transaction. “A” lot does not have the connectivity required for the tablet to operate, therefore a hard copy rental agreement must be completed at the location and delivered with the vehicle to “A” lot. 

Rental charges begin and end during business hours Mon-Fri 8am-5pm. 24 hours equals one day of rental.

• • Saturday hours are not currently available. Enterprise will communicate to Dartmouth when a timeline to open on Saturdays becomes available. 

Vehicles should return with the same amount of fuel present at pickup/delivery. A refueling charge above market price is collected on vehicles returned without the proper amount of fuel.

• • Fuel Cards: Fuel cards will be provided on chart string rentals until October 9th, 2023. Fuel charges will apply based on miles driven.  Fuel cards will no longer be available after October 9th, 2023.

Receipts are available online.

• • The renter’s last name and driver’s license number is required to obtain a receipt online
  • Receipts can also be emailed by contacting the location at 603-298-0218.
  • Please allow 48 hours for receipts to become available for vehicles returned after hours at our location and/or vehicles returned to “A” lot.

If you have questions concerning operational procedures, please contact Kevin Kurz or Talia West via email. 

Emergency Contact

When picking up keys for vehicle rentals, drivers will be given contact information for emergencies. The information will state who to call for what purpose and describe the process used in an emergency, breakdown, and accident. In the case of an accident, Dartmouth's Department of Safety and Security should be contacted to report the accident and any injuries. The Department of Safety & Security can be reached at 603-646-4000.