Facilities Customer Service Center
Facilities Customer Service Center guides students, faculty and staff through the service request process, providing high-quality customer service from start to finish. It's a one-stop shop for all service requests handled by employees in Facilities, Residential Operations, and Real Estate. We also handle reports of work-day facility emergencies and building access requests.
Requesting a Non-Emergency Service
Service requests are completed through the Planon system.
Key and Access Requests
Submit a Key Request Form for both a physical key or electronic access to buildings or rooms.
Requesting an Event
Conferences and Events employees provide expert advice to plan and conduct any size event.
- Event requests are handled through the Conferences & Events Office
- Requests in Tuck facilities are handled by the Tuck Events & Facilities Office
Contacting Facilties Customer Service Center
Our core business hours are 7 a.m. to 4:30 p.m., Monday through Friday. Phones are covered after hours and on weekends, and your request will be dispatched to our Troubleshooters team for emergencies.
For EMERGENCIES during the work day, call the Facilities Customer Service Center at 603-646-2508
For OFF-HOUR EMERGENCIES, call the Troubleshooters at 603-646-2344 or Safety & Security at 603-646-4000
Thank you for trusting your project to our Facilities Customer Service Center team. We look forward to assisting you. If you have questions at any time during the process, please don’t hesitate to contact our team via email at facilities.center@dartmouth.edu or during business hours at 603-646-2508.
We Welcome Your Feedback
Our top priority is to provide excellent stewardship and high-quality customer service to the Dartmouth campus.
If you would like to provide feedback on the service you received from the Facilities Customer Service Center team, please click on the link here: Facilities Customer Service Center Survey
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