Work Order Status Codes

Status codes define the status of a service request or work order.

Reported

The service request has been received for review and processing. If the information is complete and no clarifications are required and it is not a request for an estimate, your request will be converted into a work order.

Waiting on customer

The service request requires further evaluation or information from the customer prior to creating a work order.

Reviewed

Facilities Customer Service Center has received the request, has reviewed it for accuracy, and has processed it to the appropriate Trade Shop for assignment.

Assigned

Supervisor has assigned the work order to an internal tradesperson.

In progress

Technician has received work order and is processing accordingly.

On hold

Work Request Definition: The work request, after previously being approved, has been put on hold for a specific reason. This could be at the requestor’s direction or at the direction of FO&M. The reason for a particular work order being placed on hold will be communicated with the requestor.

Temporary fix

Fixed temporarily and further action required to resolve.

Work completed

The employee performing the work has reported to the supervisor that the work is complete. If the status is complete and the requestor does not believe the work is complete, please contact theFacilities Customer Service Center or shop supervisor.

Cancelled

The requestor has decided to cancel the service request or work order. A confirmation email is sent to confirm this status to the requestor.