The Pulse at Dartmouth Program: Frequently Asked Questions
General
Enrollment
Rewards
Devices
Confidentiality
Health Assessment
Health Stations
Medical Conditions
Support
General
1. What is the Pulse at Dartmouth program?
The Pulse Program provides a comprehensive suite of personalized tools and support, including a personal health assessment, personal and team challenges; activity, nutrition and sleep tracking, daily health tips, health stations and much more. In addition, participants will:
- Receive a free MAX activity and sleep tracking device (or a $24.99 credit toward the purchase of another device) that will synchronize with the Pulse Program, and have the opportunity to earn up to $400 each calendar year (a maximum of $100/quarter; up to $800/family if spouse is eligible) by participating in the program.
Click here to learn more about the Pulse program.
2. Why should I participate in the Pulse at Dartmouth program?
It's fun and it's a great way to support your health, plus you can earn rewards along the way. The more steps we each take to live a healthier lifestyle will not only benefit us as individuals but also our community.
3. Who is Virgin Pulse?
Virgin Pulse is a well-being organization that is affiliated with Richard Branson's Virgin Group. You can learn more about the Virgin Pulse organization by visiting www.virginpulse.com or to learn more about the Virgin Group in general, please visit www.virgin.com.
Please note, Virgin Pulse is becoming Personify Health on 1/1/25.
4. Why was Virgin Pulse chosen as Dartmouth's partner for the Pulse program?
Wellness at Dartmouth went through a comprehensive Request for Proposal (RFP) process in 2015, and again in 2019, with the help of Dartmouth's Procurement Office in seeking a best-in-class organization to provide a high-quality, effective and integrated well-being solution that would assist with improving health, productivity, morale, and overall engagement of our community. Multiple vendors were evaluated and, after objective measurements and careful consideration of each, it was clear that Virgin Pulse would be the strongest partner in supporting Dartmouth's workplace wellness efforts. The robust engagement platform, extensive reporting capabilities, and widespread industry knowledge that Virgin Pulse offers makes them the ideal partner and best overall solution to further support the well-being of our community.
5. Why does Wellness at Dartmouth need to partner with a 3rd party to offer the Pulse at Dartmouth program?
There are many benefits of partnering with a 3rd party, however one of the more important ones is that a 3rd party allows for anonymity between the individual participant and Dartmouth College for health data collecting and reporting purposes.
Enrollment
1. How do I join the Pulse at Dartmouth program?
After electing the Pulse program as your wellness benefit option in FlexOnline, visit http://dartgo.org/joinpulse and follow the registration prompts (as a new employee, you will have access approximately 1 week after you make your elections). Registration takes approximately 5 minutes.
2. Who is eligible to participate in the Pulse at Dartmouth program?
All active, regular employees who regularly work 20 hours per week, at least nine months each year (sometimes referred to as "benefits eligible") are eligible to elect the Pulse at Dartmouth program as their wellness benefit option. Spouses who are enrolled on the employee's Dartmouth College health plan are also eligible to participate if the employee elected Pulse as their wellness benefit option. Employees and spouses should join Pulse at dartgo.org/joinpulse.* Please note: the Pulse program is offered to employees as a benefit of employment and not as part of the group health plan.
As a Pulse member, you can invite up to 10 family members or friends from outside of Dartmouth College to join and support you in the program for FREE! Your invitees can create challenges, compare stats, track their healthy habits, and more. Your invitees are unable to participate in company challenges and they are not eligible to receive rewards. Invitees must be 14 years or older. Please do not invite any Dartmouth eligible employees/spouses to participate through the friends and family option.
3. Is there a preferred web browser to use when engaging with the Pulse at Dartmouth program?
Internet Explorer (version 9 and above) and the latest version of Chrome will provide the best user experience. If a different browser is used, certain items may not present correctly, some features may not be accessible, and other site issues may occur. A free mobile app is also available and can be downloaded from the Apple (for both iPhone and Apple Watch) or Android stores.
You may download the Virgin Pulse app at:
APPLE: https://itunes.apple.com/us/app/virgin-pulse/id793322895?mt=8
ANDROID: https://play.google.com/store/apps/details?id=com.virginpulse.virginpulse&hl=en
4. Are retirees able to participate in the Pulse program?
No, the Pulse program is not available to retirees.
Please note: Although Retirees cannot participate in the Pulse program, they are still eligible for the Fitness Reimbursement Benefit if they are enrolled on a Dartmouth College sponsored Cigna health plan.
5. What types of questions are asked during the enrollment process?
You will need to indicate your name, date of birth, gender/sex and email address. You will also be asked to create a password.
When enrolling, if you do not see your gender listed, or prefer not to answer, you may enroll by completing a form located here and submitting it via fax at (888) 501-6442 or via email at dartmouthenrollment@virginpulse.com. We acknowledge this is an extra step and apologize for the inconvenience. This process will be modified in the future.
Rewards
1. How do I earn rewards?
Participants will have the ability to earn points in each calendar quarter by engaging with the Pulse at Dartmouth program. There are four levels within each quarter and rewards will be earned for each level completed. If level 4 is completed, the full $100 will be earned. At the end of each quarter, your points and level will reset and you will have a fresh start at earning another $100 in the subsequent quarter. Please note: you need to upload any activity by the last day in the quarter for it to count towards that quarter.
We recommend completing the Health Check as a starting point, as this will not only help personalize your user experience but will also provide you with a large number of point to get you started. You may take the Health Check as often as you wish, but points will be awarded only once each calendar year. You may visit a Health Station to measure your weight, blood pressure and waist circumference (waist circumference is a required question on the Health Check).
2. How do the rewards work?
For each level you reach within the calendar quarter, you will receive a reward. This reward, or dollar amount also known as "PulseCash", can be redeemed for:
- Cash deposits into a bank account of your choice (this option is ending 12/31/24)
- A prepaid Visa card;
- A gift card (can be used at a variety of retailers); or
- A device, device accessories or other health-related gear from the Pulse Store.
- A donation to a charity.
3. How do I redeem my rewards?
a. Log into your Pulse account at http://dartgo.org/pulse;
b. Click on the "Rewards" tab and select "Spend My PulseCash"; and
c. Select your reward preference and follow the instructions.
4. Are my rewards taxable?
Yes, rewards are considered taxable income and applicable taxes will be withheld from payroll. The dollar amount of any rewards earned will be shared with Dartmouth's Payroll Office on a monthly basis and will be reported as imputed income on the employee's paycheck, including any rewards earned by the employee's spouse.
5. Will my rewards expire?
Rewards have no expiration date. However, if you lose eligibility for the Pulse program (e.g. you leave Dartmouth, you are no longer benefits eligible, you don't elect the Pulse program) you will have 30 days to redeem any rewards (Pulse will send you a cancellation email with your cancellation date).
Devices
1. I read that I can get a free MAX device or a comparable device. What does this mean?
Eligible participants are offered a free MAX Go activity and sleep tracking device (a value of $24.99 plus free shipping) during the enrollment process, or can elect a device later by clicking on "Devices & Apps" under the "Tracking" tab on the home page. Each participant may receive only one free MAX device.
To select a device:
Click on "Buy a MAX" and follow the prompts. A credit for the device value and free
shipping will be applied after checkout. Please note: you must click on "Buy Now"
to add the item to your cart to start the checkout process.
Participants also have the option to purchase an alternate device from the Pulse Store, such as a Fitbit or Garmin. If a participant selects a non-MAX device through the Pulse Store, they will receive a credit toward the device of their choice. This credit cannot be used for device accessories or other health-related gear. All credits will apply after checkout.
The Dartmouth College Computer Store also sells activity tracking devices. Although the Pulse program credit will not be provided at the Computer Store, many of the devices are available there at an already-discounted cost.
2. Do I have to pay for shipping if I order a device through the Pulse Store?
Participants will receive free shipping (waived $4.00 fee) when receiving their free MAX device. If participants select a different device through the Pulse store, they will receive a subsidy of $24.99 towards the device of choice but will still need to pay a $4.00 shipping fee (typically $8.00). Shipping credits will apply after checkout.
3. What other devices and/or apps can I use with the Pulse at Dartmouth program?
In addition to the MAX device, there are a variety of other devices and/or apps you can use with the Pulse program, including Fitbit, Misfit, Jawbone, Apple Watch, MyFitnessPal, Moves, Endomondo, Garmin Vivofit, Polar, and Sleep Time. To learn more about specific devices and what information is captured from each device, click here.
4. What do I do if my MAX isn't working properly?
If your MAX device is not working, call Pulse Support at 844.394.9646, or try the troubleshooting tips on the Support Page. Pulse will replace your device if it's still under warranty and none of the troubleshooting actions work. All MAX devices comes with a 1-year warranty.
Confidentiality
1. If I participate in the Pulse at Dartmouth program activities will Dartmouth have access to my identifiable health information?
No. Identifiable health data will not be shared with Dartmouth College. Only non-identifiable
health and website utilization data will be shared, and only for the purposes of program
evaluation and for future wellness program planning purposes. Names of participants
who have earned rewards will be shared with Dartmouth College for applicable tax purposes.
2. Can I read the Membership Agreement, Privacy Policy, and Data Consent before I sign up?
Yes. You will be asked to agree to the membership agreement, privacy policy, and data consent before you continue your enrollment. You can also find those three files here.
3. Can my participation in the Pulse at Dartmouth program affect my employment status at Dartmouth College?
No. Your participation, or your decision not to participate, will have no effect upon your employment status at Dartmouth College.
4. Can my participation in the Pulse at Dartmouth program affect my ability to get health insurance in the future, or cause a denial of a claim, or an increase in rates?
No, your participation, or your decision not to participate, will not affect your ability to get health insurance in the future, and your Pulse data is not used to determine whether a claim will be paid or denied. Your individual health data will not be shared with Cigna or any other medical insurance carriers.
Health Check
1. Why should I complete the Health Check?
The health check is a lifestyle questionnaire that asks important questions about how well you are taking care of yourself. After completing your health check you will receive an easy-to-read report that provides a snapshot of your overall well-being. You will earn 1,000 points the first time you complete your health check each calendar year, though you may take or update the Health Check as often as you wish.
2. One of the required questions on the Health Check is waist circumference, how do I obtain this measurement?
Tape Measures are provided at all of the Health Stations. You may also use a fabric tape measure you may have at home to measure your waist.
3. Will completing the Health Check affect my ability to get health insurance in the future, or cause a denial of a claim, or an increase in rates?
No, completing the health check will not affect your ability to get health insurance in the future, and the information in your health check is not used to determine whether a claim will be paid or denied. Your individual health data will not be shared with Cigna or any other medical insurance carriers.
4. If I complete the Health Assessment on mycigna.com, will I still get credit through the Pulse program?
No. Although you may complete a Health Assessment on mycigna.com, you will not receive points for doing so through the Pulse program. We recommend you complete the Health Check as part of the Pulse program to get the most out of your program experience and to earn Pulse points.
Health Stations
1. What are the Health Stations and where can I find one?
The Health Stations are places for anyone on campus to measure their weight and blood pressure. Participants in the Pulse program will be able to automatically upload their Health Station measurements to their Pulse account. Pulse program participants will receive points for utilizing the Health Stations.
Health Stations are set up across the Hanover campus, at 41 Centerra and at DHMC. See a list of Health Stations.
If you need help using the Health Station, please reach out to the Wellness Team at wellness@dartmouth.edu or 603-646-3706.
Medical Conditions
1. I have a medical condition that affects my ability to participate. Is there an alternative for me?
Rewards for participating in a wellness program are available to all eligible employees and spouses. If you are unable to meet a standard for a reward under this wellness program, you might qualify for an opportunity to earn the same reward by different means. Please contact the Pulse Support team directly at 844.394.9646 or at support@virginpulse.com and they will work with you to provide a reasonable alternative, if appropriate.
Support
1. If I have questions about enrollment, my user experience, my MAX device, or any technical issues, who should I contact?
You may contact the Pulse Support team through the live chat feature on the program
site, by phone at 844.394.9646, or by email at support@virginpulse.com.
You may also reach out to Wellness at Dartmouth at wellness@dartmouth.edu. However, depending upon the questions asked, we may direct you to the Pulse Support
team if they will be better able to provide more appropriate assistance.