Student Digital Payments

Student Digital Payments FAQ

Overview & Benefits of Use:

What is the new J.P. Morgan Chase payment method?

J.P. Morgan Concourse is a digital gateway that provides students the ability to receive their payments electronically.

What are the benefits to Dartmouth for using J.P. Morgan Concourse?

This digital option allows students to receive their payments quicker and eliminate the work involved in printing, mailing and processing checks and offers a fully paperless process.

What are the benefits to our students by using J.P. Morgan Concourse?

Students will not need to wait to receive a check and then deposit into their bank. They can register multiple bank accounts and/or a Zelle account to have funds deposited in.

Will all students default to this digital payment type?

Yes, all students will be defaulted to this digital payment type. However, if a student does not have a US bank account or Zelle account and chooses not to open one, and it is not an international wire (selected on the eForm), then an exception will need to be made to process a check.

Student Questions:

How do I claim my payment?

You will receive an email from J.P. Morgan with the Subject: “You Have Received a Payment from Trustees of Dartmouth College”. The email will have the payment details with a link to register and accept payment. When you register you will need to use your netid@dartmouth email address and can also add a phone number to allow for text notifications. You will only need to register the first time after which you will receive either an email or text to accept future payments.

What payment options are there?

When you register you can choose between ACH to a US domestic bank account or Zelle. Zelle is offered through many banks. Check with your bank or visit the Zelle website for additional information.

What do I do if I don’t receive my payment email from J.P. Morgan Chase or have deleted it in error?

Contact your Finance Center. They will verify the payment request was submitted and processed and reach out to Accounts Payable if the payment email needs to be resent.

What do I do if I don’t receive my payment?

Contact your department to determine if the payment request has been processed for payment.

What is the timing of receiving my payment? After payment request is processed by department and finance center?

A payment will be sent to J.P. Morgan Chase for processing once a payment request is submitted and approved by the department and reviewed and processed through a Finance Center. Approved payments will be processed twice a week, excluding bank holidays and winter break.

How long do I have to claim my payment?

You have 14 days to accept your payment with a reminder coming 3 days before it expires. If you do not accept your payment within 14 days a check will be printed and mailed to the address on the Payment Request eForm or Student Prize and Award eForm.

What do I do if my payment is not the right amount?

Contact the department that processed the payment request to inquire on the amount paid.

What if I don’t know the answer to my challenge question?

The answer to the challenge question is your Dartmouth Student ID and is required to receive your payment.

Department Questions:

Are there any changes in the department payment request process?

No, departments will process payment requests in the same manner as today. Provide the student’s name and preferred address on Payment Request eForm or Student Prize & Award eForm. As best practice the HB or on campus local address should be used. Foreign address can not be used for the J.P. Morgan Chase digital payment method.

Can a pick-up check still be requested?

Yes, you would follow the same process as today to request a pick-up check, but we do encourage the digital option to eliminate the need for a student to receive a physical check.

Can I still request an international wire?

Yes, if the student does not have a U.S. bank account and they are not on campus, then an International Wire is the preferred method of payment. J.P. Morgan Chase can not process digital payments to non-U.S. banks, nor can they accept a foreign address in their system.

What is the process for voiding or stopping a student payment?

Contact your Finance Center with the OnBase request ID, student information, and why a payment needs to be voided or stopped. The Finance Center will contact Account Payable and Accounts Payable will research payment in J.P. Morgan Access online system to see what status the payment is in and determine if it can be cancelled.

How will we know which payment option the student chose?

You will not know what payment option the student chooses only that it has been processed.

How will we know if the payment was reconciled?

A reconciliation file will be processed once a month similar to the check and PWACH reconciliation. If there are questions prior to the monthly reconciliation you can check with your Finance Center to confirm if a payment was made.

What should I tell students who are receiving a payment?

We appreciate departments helping to get the word out about the J.P. Morgan Digital Payments. Here is email context you can share with your students following your submission of a Payment Request or Student Prizes and Awards eForm:

J.P. Morgan “Concourse” digital payment method

You will soon receive an email from J.P. Morgan Chase with info about getting your payment via direct deposit into your bank account.
You have to register for this. When you register (via a link in the email) you will provide your name/bank details. You will use your netid@dartmouth.edu as your log-in to the J.P. Morgan Concourse site. You can also add a phone number to allow text notifications. You can register one or multiple bank accounts in the “Concourse” system and/or a Zelle account to have funds deposited directly.
Payment Options: You can choose between ACH to a US domestic bank account or Zelle. Zelle is offered through many banks. Check with your bank or visit the Zelle website for additional information.
If you don’t have a US bank account or Zelle account OR if you choose not to open one, an exception will need to be made to process a physical check. (If you only have an international bank account we can still do an international wire.)
After you have signed up/registered, each time we issue an Accounts Payable payment to you, you will receive an email/text notification from J.P. Morgan with the Email Subject:
“You Have Received a Payment from Trustees of Dartmouth College”
The email will have the payment details with a link “accept payment.” You have 14 days to accept your payment with a reminder coming 3 days before it expires.
If you do not accept your payment within 14 days a check will be printed and mailed to the address on the Payment Request eForm or Student Prize and Award eForm.
“Challenge Question” – When you go to “claim” your payment, you will need to give your Dartmouth ID – in the system, it’s called the “Challenge Question.”
What if you don’t see my payment or if I deleted the email by mistake?
Contact Accounts Payable. They will verify the payment request was submitted and processed and if the payment email needs to be resent.
How soon can I see my payments?
Approved payments will be processed twice a week, excluding bank holidays and winter break so after it’s submitted and approved, it should take just a few days.
What if your payment is not for the right amount?
Contact the department that processed the payment request to inquire on the amount paid.

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